Refund & Cancellation Policy
This policy covers two separate things: cancelling an order you've paid for online, and what happens with a battery after it's been sold. They're not the same, so we've kept them separate below.
Cancelling an online payment (before delivery)
If you've paid for an order online via a Razorpay Payment Link:
- You can cancel and get a full refund any time before the battery leaves our shop for delivery.
- Once the battery is out for delivery (or has been installed/fitted), the order can no longer be cancelled for a refund.
- Refunds are returned to your original payment method via Razorpay, and typically take 5-7 working days to reflect, depending on your bank.
To cancel, WhatsApp or call us at 8527267799 as soon as possible — we'll confirm whether the order has already been dispatched.
Once a battery is sold
A battery that has been delivered and paid for isn't eligible for return or exchange with us directly — every battery we sell is genuine, brand-new stock, and any manufacturing defect or performance issue is covered by the battery manufacturer's (Amaron's, Exide's, etc.) own warranty, not a separate return policy of ours. We're always happy to help you get a warranty claim sorted with the manufacturer, but that process and its outcome is between you and the brand — see our Terms & Conditions for details.
Contact
Questions about a cancellation or a warranty issue — WhatsApp or call us at 8527267799.
Last updated: 20 September 2026.